RCBC Chief Information Security Officer Carlos Tengkiat underscored that cybersecurity is a shared responsibility between banks and their clients, and on top of the banks ensuring they have updated cybersecurity tools and capabilities, the best way to protect their customers is to teach them how to protect themselves. To continue to remain vigilant and protect their online banking accounts, clients are likewise advised to take advantage of the security features available to them when using RCBC Digital, including the biometrics login, one-time password (OTP) issuance, and the card lock/unlock feature. In order to help curb cyber threats, RCBC supported the Bangko Sentral ng Pilipinas’ call to enable banking clients to distinguish a fake from a legitimate communication by removing all clickable links in all its client communications, including emails, SMS, and Viber. He advised the public to strengthen their system by such processes as getting firewalls, installing antivirus software, making sure that one is not using the same password in different portals, and always ignoring emails from questionable senders. We need to have constant awareness and constant discussion,” Cabanlong added. People fall victim to cybercrimes because of the lack of awareness. It is the responsibility of banks and the government to inform and educate. On the other hand, it is the end users’ responsibility to keep updated on how to protect their accounts. The former DICT official stated that awareness is important in helping Filipinos become cyber resilient. During the discussion, Samaniego agreed that the “best solution we have is a community-wide approach to avoiding scams and internet fraud.”
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